Our Return Policy
We are happy to accept returns of most new, unopened products and gently used products purchased from our website at laneigeshop.us.com (“Site”) within 45 days of delivery.
- New, unopened products must be returned in the condition you received it and with the original box and/or packaging, along with your order information.
- Gently used and undamaged products must be at least half full when returned, and with the original box and/or packaging, along with your order information.* If the product(s) you wish you to return is/are part of a set, then all components of the set must be returned with the product(s).
*Your order information can be found on either your original online receipt or the invoice that arrived with your package.
If your LANEIGE product is defective or was damaged during shipment, please accept our apologies and contact Customer Service immediately for a resolution.
Exceptions | Non-Returnable Products
Products designated as “final sale” or “as-is” are not returnable, including subscription-based products (such as auto-replenishment orders), unless they are damaged or defective upon arrival.
Discount codes cannot be applied for additional discount. All discounted products are final sale and not eligible for return or exchange. Price adjustments will not be made for prior purchases.
Only products purchased from us.laneige.com can be returned to us. If the product you wish to return was not purchased through us.laneige.com, please contact the place of purchase for a resolution.
Note: We reserve the right to limit or refuse a refund request if, after inspection, the returned products do not comply with this Return Policy or we find evidence of fraud, return abuse, or other manipulative behavior that may compromise our Return Policy or Terms of Use.
Freight Forwarders
If a freight forwarding service is used to ship items internationally, LANEIGE USA is not responsible for damage, defect, material difference, or loss that occurs to products after they have been delivered to the freight forwarding address in the U.S. LANEIGE USA will not provide an exchange, replacement or a refund for any shipment taken outside of the U.S. by using a freight forwarding service.
Refunds
For returned products that comply with this Return Policy, we will refund the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits or refunds already issued and the prepaid return label fee (as applicable). The original shipping and handling charges, if any, will not be refunded. Any LANEIGE loyalty points earned and associated with the returned product(s) will be deducted from your Treasured Rewards account.
Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days. Refunds are credited to the original form of payment used when the order was placed on us.laneige.com.